Manage Your Field Technicians

Do you manage a distributed team?
Would you like to have control over the quantity and quality of work performed by field technicians?
Want to make sure where exactly they are?
How about increasing their performance by giving them a convenient and ergonomic tool to communicate?

Read more

Managing a Distributed Team

Managing a distributed team can be challenging even for the most seasoned managers. FlowDog can help you double down on various issues organizations need to face when trying to have a productive team. Our solutions can make your team’s workdays run smoothly and efficiently. Make sure everyone is operating on equal footing and doing their best to manage the right number of queries at the same time.

To ensure everyone is working valuable hours, it is important to use a certain system which introduces clarity and order for your entire team. Our user-friendly solutions allow you to confirm employee’s reports and queries, set task schedules, define the path and required permissions, and reduce missing messages or queries.

Field Service Management

One of the most valued FlowDog features for managing field service workers is remote and user-friendly mode of verifying their work. The tool allows you not only to manage employees but also to monitor their tasks.

In a specially designed app, once a service has been provided (installation, checkup, maintenance rounds), a field technician reports the task to the app and ticks it off when performed. Get the most from your field service management with the following must-have features:

  1. Track time & Monitor the account activity and location history
  2. Control employees’ geolocation data

The company’s management and customers can gain immediate access to the account activity report downloadable from mobile or tablet devices. Not only can employees enter their comments, but also add multimedia files such as image files or voice memos. Such functionalities make the reports being drawn up with exceptional precision and stored in one place in digital form. No more worries about missing important documentation. You can locate materials using a smart search engine.

The tool also allows you to view current customer reviews. Listening to both positive and negative feedback is important for your company. Make sure you respond quickly to their complaints in order to have a real impact on overall customer satisfaction and to constantly improve the customer service quality.

Let’s talk about how FlowDog can help you.

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MANAGE YOUR FIELD TEAM AND TASKS EFFECTIVELY WITH FLOWDOG

Suitable Tools

1

Comprehensive management of a distributed field teams

Automating Workflows

2

Gain time, reduce costs and handle customers’ queries faster

Enhanced Communication

3

Ensure that employees stay in touch with the headquarter

More Upsell Opportunities

4

Shorter order processing and greater efficiency by appointing the right experts

Improved Customer Service

5

Controlling field team performance through geolocalisation and real-time reporting

TOP BENEFITS

Quick and efficient communication with field service workers

Easy accounting for quality and quantity of work performed

Advanced features for field work: speech-to-text, taking pictures and scanning documents

Extensive system functionality available for mobile and tablet devices used to save your teams’ time

Case Study

Renewable Energy Installer

problem: I head up a group of around 60 people (administration and PV surveyors). I remember struggling not so long ago with the growing number of orders being placed in our company and couldn’t keep up with a changing cohort of employees. We were using various types of applications delaying our work. A large number of documents were misplaced, missing or past due. The administration staff failed to timely and effectively handle documents.

I was just losing track of the entire PV installation process and decided to search for an app that would simplify and improve the customer service process comprehensively – from the PV surveyor’s site visit to the post completion testing. FlowDog has solved this problem for us.

SOLUTION: Check out our solution

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