Remote Management
Analyze and manage your data and processes using paper-free mobile apps.
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With the application, customers can directly issue a complaint, add multimedia files (e.g. showing damage), receive current information and stay updated with the complaint status, and rate the service.
How can your organization benefit from complaint management software?
An effective complaints management system creates the opportunity to exchange data and report information about faulty goods in real time.
The complaint process is available in an app installed on a mobile device or accessible through a web browser.
Unlock the value of complaints with FlowDog. Our innovative all-in-one web and mobile solution analyzes claims and makes decisions. It then assigns tasks to users, both customers and employees, as well as within warehouses. You can easily follow the complaint process in the app installed on your desktop, mobile, or tablet devices.
Complaints handled with FlowDog:
● Contractor-to-contractor complaints
● External complaints reported by individual customers
● Complaints with subcontractors (suppliers relating to discrepancies in the supply of materials and components)
● Quantity and quality complaints
● Internal complaints
● E-commerce complaints
FlowDog also monitors all comments, notifications and non-compliance. In addition, it automatically generates modern and easy-to-read comprehensive graphical charts, reports, and dashboards in real-time. You can have full control over system management.
Let’s talk about how FlowDog can help you.
SEND MY QUERYCUSTOMER SERVICE AUTOMATION | COMPLAINT PROCESS
1
The customer issues a complaint to the app or reports to a shop assistant
2
The complaint is sent to the app
3
FlowDog analyses the complaint
4
The complaint is assigned to a given employee
5
The employee collects information about the complaint
6
Contact with delivery service (if necessary)
7
Quality control. The person responsible for the complaint monitors timeliness and quality
6 TIPS FOR RUNNING WIDE-FORMAT SHOPS
TOP BENEFITS
Reduced costs when handling complaints
No more long-time cycle for complaint resolution
Managing the complaint process without much human involvement
Easily controlled process thanks to ready-made reports
Tracking the costs of handling complaints
Access to historical records
More effective complaint resolution with the suppliers involved in the process
Skuteczniejsza realizacja reklamacji do dostawców dzięki włączeniu ich do procesu
Aktywny rozwój przedsiębiorstwa poprzez przetwarzanie reklamacji z różnych obszarów
Zmniejszenie ilości reklamacji rozpatrywanych po terminie
OUR UNIQUE FEATURES
COMPLAINTS RECORD
and gathering data for handling complaints
COMPLAINTS MANAGEMENT
based on the implemented data flow process, identifying problems, spotting discrepancies, and determining corrective actions
COMPLAINTS PROCESSING
conducting analysis, giving opinions, and recording conclusions and observations
COLLECTING THE RIGHT FEEDBACK
on reasons why the problem has not been detected. For each reason, recording the actions taken to spot discrepancies and verify the effectiveness of corrective actions.
REDUCING THE SUPPLIERS’ BURDEN
based on data taken from the complaints processing.
COLLECTING various types of DOCUMENTS g. images, videos
Case Study
Renewable Energy Installer
problem: I head up a group of around 60 people (administration and PV surveyors). I remember struggling not so long ago with the growing number of orders being placed in our company and couldn’t keep up with a changing cohort of employees. We were using various types of applications delaying our work. A large number of documents were misplaced, missing or past due. The administration staff failed to timely and effectively handle documents.
I was just losing track of the entire PV installation process and decided to search for an app that would simplify and improve the customer service process comprehensively – from the PV surveyor’s site visit to the post completion testing. FlowDog has solved this problem for us.
LEARN MORE ABOUT OUR PLATFORM
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