COMPLAINT MANAGEMENT

How can your organization benefit from complaint management software?

An effective complaint management system creates the opportunity to exchange data and report information about faulty goods in real time.

Unlock the value of complaints with FlowDog. Our innovative all-in-one web and mobile solution analyzes claims and makes decisions. It then assigns tasks to users, both customers and employees, as well as within warehouses.

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With the application, customers can directly issue a complaint, add multimedia files (e.g. showing damage), receive current information and stay updated with the complaint status, and rate the service.

How can your organization benefit from complaint management software?

An effective complaints management system creates the opportunity to exchange data and report information about faulty goods in real time.

The complaint process is available in an app installed on a mobile device or accessible through a web browser.

Unlock the value of complaints with FlowDog. Our innovative all-in-one web and mobile solution analyzes claims and makes decisions. It then assigns tasks to users, both customers and employees, as well as within warehouses. You can easily follow the complaint process in the app installed on your desktop, mobile, or tablet devices.

Let’s talk about how FlowDog can help you.

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CUSTOMER SERVICE AUTOMATION | COMPLAINT PROCESS

1

The customer issues a complaint to the app or reports to a shop assistant

2

The complaint is sent to the app

3

FlowDog analyses the complaint

4

The complaint is assigned to a given employee

5

The employee collects information about the complaint

6

Contact with delivery service (if necessary)

7

Quality control. The person responsible for the complaint monitors timeliness and quality

6 TIPS FOR RUNNING WIDE-FORMAT SHOPS

TOP BENEFITS

Reduced costs when handling complaints

No more long-time cycle for complaint resolution

Managing the complaint process without much human involvement

Easily controlled process thanks to ready-made reports

Tracking the costs of handling complaints

Access to historical records

More effective complaint resolution with the suppliers involved in the process

Skuteczniejsza realizacja reklamacji do dostawców dzięki włączeniu ich do procesu

Aktywny rozwój przedsiębiorstwa poprzez przetwarzanie reklamacji z różnych obszarów

Zmniejszenie ilości reklamacji rozpatrywanych po terminie

OUR UNIQUE FEATURES

COMPLAINTS RECORD

and gathering data for handling complaints

COMPLAINTS MANAGEMENT

based on the implemented data flow process, identifying problems, spotting discrepancies, and determining corrective actions

COMPLAINTS PROCESSING

conducting analysis, giving opinions, and recording conclusions and observations

COLLECTING THE RIGHT FEEDBACK

on reasons why the problem has not been detected. For each reason, recording the actions taken to spot discrepancies and verify the effectiveness of corrective actions.

REDUCING THE SUPPLIERS’ BURDEN

based on data taken from the complaints processing.

COLLECTING various types of DOCUMENTS g. images, videos

Case Study

Renewable Energy Installer

problem: I head up a group of around 60 people (administration and PV surveyors). I remember struggling not so long ago with the growing number of orders being placed in our company and couldn’t keep up with a changing cohort of employees. We were using various types of applications delaying our work. A large number of documents were misplaced, missing or past due. The administration staff failed to timely and effectively handle documents.

I was just losing track of the entire PV installation process and decided to search for an app that would simplify and improve the customer service process comprehensively – from the PV surveyor’s site visit to the post completion testing. FlowDog has solved this problem for us.

SOLUTION: Check out our solution

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Time Tracking? You Sure Need It

Time Tracking? You Sure Need It

The key functionalities that support online working include: remote project planning, efficient task and meeting management, work allocation, project progress tracking and time tracking. You can find all [...]

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